1.-filtration: filtering refers to the manipulation of information in this way be seen more favorably by the receiver. For example, when a manager tells his boss what he wants to hear, is leaking the information. Does it happen a lot in organizations? Of course!. While the information goes to the senior executive has to be condensed and synthesized by subordinates so that those who are at the top are not overloaded information. Personal interests and perceptions of it is important for those who are present in summary the result of the leak. The best determinant of filtration is the number of levels in the structure of an organization. The more vertical than the levels in the hierarchy of the organization, the more opportunities there are for filtration.
2.-Selective Perception: it is because preceptors in the communication process selectively see and hear based on their needs, motivations, experience, background and other personal characteristics. The receptors also project their interests and expectations in communication while the decoding. The interviewer expects an applicant Job put his family above his career is likely to see that in the applicants, whether they feel that way or not.
3.-Defense: when people feel threatened, they tend to react in ways that reduce their ability to achieve mutual understanding. That is, it becomes defensive - engages in behaviors such as verbally attacking others, making sarcastic remarks, being overly judgmental and questioning the motives of others. Thus, when individuals interpret the message of the other as a threat, they respond in ways that retard effective communication.
4.-language: the word means different things to different people. "The meaning of words is the word in us." Age, education and cultural background are three of the more obvious variables that influence the language a person uses, as well as gives definitions words. In an organization, employees often come from diverse backgrounds and therefore have different speech patterns. Furthermore, by grouping employees in a department, you create specialists who develop their own jargon or technical language. In large organizations, members also often geographically dispersed - even to operate in different countries - and individuals from each site will use terms and phrases that are unique to your area. The existence of vertical levels also cause language problems. The language of senior executives, can be mystical line workers are not familiar with management jargon. If we consider how each of us to modify the language, communication difficulties would be minimized. The problem is that members of an organization do not know how those with whom they interact have changed the language. Issuers tend to assume that the words or terms they use mean the same to the receiver and for them. These of course, often wrong. Therefore creates difficulties in communication.
Conclusión :
are 4 barriers to organizational communication:
The 1st of which is filtration, this occurs at the levels of organizational structure.
The 2nd is selective perception, and that is when he carries the information, choose who to give the information and who is not. The 3rd is
defense: This may be where the receiver to hear the information, understand it in an aggressive way, it reacts in a sarcastic way.
The 4th is language: Many people living elsewhere, have their own vocabulary, that happens in organizations, when members of a department interaction have long produced their own language. For example, if a person marketing department put it to talk to an accounting, maybe some of the phrases used are bizarre, offensive or sarcastic, it also influences the tone of voice to say it.
Bibliography:
mitecnologico.com
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